Frequently asked Questions.

1) What are the precautions MEDICAS takes for Lab Tests?

MEDICAS takes safety of their patients and staff very seriously, for which a 5-step safety program is formulated to offer 100% protection to all stakeholders. Along with this, NABL guidelines are followed to ensure samples are not corrupted during collection, transportation, or storage. Here are the safety measures that they adhere to-Vigilance about face masks, Hand hygiene including sanitization and wearing of gloves, Frequent thermal checks, Hygienic sample collection, Careful disposal of waste, Check flu symptoms with patients. Etc.

2) How efficient is the Sample collection and analysis process?

Utmost care is taken to collect samples while maintaining complete hygiene. Only new and fresh collection kits and needles are used. After collection, the sample is immediately transferred into an icebox to prevent degradation and bacterial build-up which may lead to inaccurate diagnosis. The samples are barcode tagged to prevent mix up, in the laboratories the technicians use high-end, state-of-the-art devices to analyze the samples.

3) Why are lab tests essential?

Lab tests or diagnostic tests are recommended by doctors when they suspect that there might be something wrong with your health. Samples of your blood, stool, urine, or mucus can reveal a lot about the state of your health when analyzed with special devices. Once the problem is detected, your doctor can diagnose and put you on medication or suggest a course of treatment.

4) How long does it take to deliver the report?

It takes 24-48 hours for the lab to prepare your report and have it delivered to you.

5) How are lab test reports interpreted?

The reports that our labs will deliver to you will be quite detailed. There will be charts of reference ranges to help you understand the report and a statement from a qualified doctor. But, once you receive your report, it is best to consult your doctor and ask him/her to explain it to you.

6) If the lab test results are within normal range, does that mean no illness has been detected?

If your reports are within normal range, it is certainly good news. But normal results do not always give you a clean bill of health. If symptoms persist, your doctor will recommend other tests to detect what is triggering the unusual signs.

7) How should one prepare for a lab test?

Different tests have different requirements. Some may need to be on an empty stomach whereas, for some other tests, you may need to consume food before the sample is collected. Speak with your doctor regarding what you need to do to prepare for a lab test. Let your doctor know if you are already on any medication.

8) How does this process work?

Register as a new Patient or log in if you are an existing user. Choose the tests you would like to have performed, add them to your cart and proceed to the checkout. Complete checkout and follow the on-screen instructions to view and print your lab order.

9) How will the sample be collected?

The lab agent will come to your doorstep and pick up the sample which is to be tested from the user.

10) How old do I have to be to get tested?

You must be 18 years of age or older to order tests and have them performed.

11) Are my results confidential?

Absolutely, MEDICAS respects your privacy and maintain confidentiality. You are the only one who receive the results unless you provide a written consent requesting the release to a third party.

12) I am facing payment related issue with my order?

In case of any unsuccessful payment/s, you can retry the payment or pay online later, if you are facing a payment confirmation problem with your order, please note that online payment confirmations are completely dependent on the issuing bank. However, if the payable amount has been deducted from your account but shows as a transaction failed, the amount will reflect in your account/wallet within 7-10 business days.

13) Why do we see hard copy charges?

Hard Copy charges are not the charges for a copy of your tests. The charges are primarily for delivery of hardcopy test reports at your doorstep.

14) If I have more than one beneficiary added, the hard copy will be charged for each beneficiary’s test report?

No for all beneficiaries the hardcopy charges will be one. As we said these are delivery charges and not charges for tests report copy

15) When will I get my refund?

Online Payment via Credit / Debit Cards – Refund will be credited to the source (3 – 5 business days)
Bank Transfer / Net banking – Refund will be in the updated Bank account (7 – 10 business days)
UPI – Refund will be in Net Banking account (5 – 7 business days)
PhonePe & other E-wallets – Refund will be in PhonePe & E-wallets (1 – 2 business days)
NEFT (Bank Refund) – Refund will be credited to your Bank Account (5 – 7 business days)

16) Do I get refund if booking is cancelled?

Yes, we have a 100% refund policy with detailed terms and conditions.

17) What are the payment modes at Medicas?

We support the following payment options:
Credit Card
Debit Card
Net Banking
Digital Wallets (Mobikwik, Paytm, Ola Money, Airtel Payments Bank, Amazon Pay, PayPal, Freecharge, PhonePe)
UPI (PhonePe, Google Pay, Paytm UPI, Amazon Pay UPI, BHIM)
You will be able to see the supported options in the Select Payment Option page when placing an order as well. You can select the option, as per your preference, at the time of order placement.

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